Return Policy

We strive to have excellent customer service and communication and want you, or your gift recipient to love your purchase. All works are original designs. We do our best to provide detailed photos and measurements. Please read the details carefully. We understand that in person things can fit or look different then you expected. If there is any issue with your purchase, please do not hesitate to contact us. We will do what we can to make sure you are happy with your purchase.

We accept returns and exchanges in unworn, new condition within 30 days of receipt. We value your feedback! Letting us know of any issues and concerns, helps us to help you and future customers. Email nina@ninajolly.com to discuss any issues or questions or to arrange a return or exchange by mail or by appointment at my South Austin studio.

As a courtesy during the holiday season, we have extended our usual 30-day limit on returns and exchanges. Purchases made between November 15, 2017 and January 1, 2018 may be returned or exchanged through January 15, 2018 (or 30 days from date of purchase, whichever is longer).

CUSTOM ORDERS: We are not able to do returns, exchanges or refunds on custom orders.

Refunds, Exchanges & Credits

If you would like to return an item for a refund, exchange an item or receive store credit please email nina@ninajolly.com with details of your request for a refund, exchange or store credit.

Once the request has been approved we will email you our shipping address. Please pack the item securely and safely in a hard box or padded envelope, insure your package for the full value of the merchandise, and mail it to us. No C.O.D. deliveries will be accepted. Be sure to include a copy of your original invoice from us so we can credit you properly. In Austin, you can make an appointment to return or exchange at our home studio, to avoid shipping costs and make immediate exchanges.

Refunds will be credited to the original form of payment less the shipping costs. Please allow up to 14 days for the refund to be processed.

We are not responsible for and will not be able to process refunds, store credit or exchanges for items lost or damaged in transit due to delivery error. Or items damaged due to customer wear.